All refund and replacement requests must be made within 24 hours of the delivery or pickup time recorded in our system. Flowers are a perishable product and may be impacted by environmental factors outside our control once delivered or picked up. We cannot issue refunds or replacements for issues reported beyond the 24-hour period, or for flowers that were not properly cared for after delivery. Proof of purchase and photographic evidence are required for all claims.

At Earth Garden Flower Shop, your satisfaction is our priority. If you are not fully satisfied with your flowers, we offer a replacement or refund within 24 hours of delivery or pickup. To qualify, customers must contact us within the 24-hour window and provide a photo of the arrangement. Replacements will be delivered at no additional cost within our service area. Refunds will be processed to the original payment method within 5–7 business days.

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.