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When Flower Delivery Goes Wrong: How to Find Peace (and the Right Florist)

Updated: Sep 7

We don’t believe in that.


At Earth Garden, we don’t just deliver flowers—we deliver presence, peace, and care. Our motto is Loving people well, and that includes what happens after you click “order.”


Still, if you’ve experienced a delivery issue—whether with us or anyone else—this guide will walk you through what to do, what to expect, and how we do it differently.


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Common Flower Delivery Problems — and What to Do


💌 Delayed Delivery


If your flowers are late, contact the florist immediately. Ask for tracking, and clarify if it’s a supply, driver, or weather issue.


At Earth Garden, our members in The Circle Membership get access to priority fulfillment, live updates, and concierge-level support—because your time matters.


Pro Tip: When ordering time-sensitive gifts (like our grief support florals), opt for delivery a day early to build in margin. Or add a floral spa gift to bridge the moment if timing is tight.


🌸 Damaged or Incorrect Arrangement


It happens—petals crushed in transit, the wrong flowers sent, or a vase cracked open in the box.


✅ Immediately take photos.

✅ Email customer service with the images and your order number.

✅ Be clear but kind: “This isn’t what I expected, and I’d love to see what we can do together.”


At Earth Garden, we respond within 24 hours. If you ordered something from our floral quiz match, we’ll remake it—not just to get it “right,” but to get it true to you.


🥀 Quality Issues (Wilted, Dead, or Dry Flowers)


If the blooms seem lifeless on arrival, contact the shop within the same day. Photos help, especially if the stems are slimy or the petals are brown at the edges.


Our promise? We send only premium, seasonal blooms. Every bouquet and spa bundle is packaged with hydration and soft insulation.


And we include a complimentary self-care gift in every order—because you matter too, not just the person receiving it.


📞 Poor Customer Service


It stings when the issue isn’t the flowers—but the people behind them.


A reputable floral house will:

  • Respond within 1–2 business days

  • Offer refunds or replacements quickly

  • Apologize sincerely and clearly


At Earth Garden, we take a peaceful authority approach. We're not transactional—we're relational. If you’re ever unsure, email us directly or reach out through our Instagram founder desk talks.


If You’re Frustrated—You’re Not Alone


Here’s what to do if the issue goes unresolved:

  • Leave a calm, honest review detailing the issue and how it was handled.

  • Dispute the charge (if necessary) through your payment platform.

  • Choose a new floral partner who sees you—not just your order number.


🌿 Meet Earth Garden. We’re a luxury floral house known for our:

Embracing the Beauty of Flowers


Flowers are more than just gifts; they are symbols of love, care, and connection. They have the power to uplift spirits and bring joy. When you choose flowers, you choose to share a piece of nature's beauty with someone special.


The Art of Choosing the Right Flowers


Selecting the right flowers can be a delightful experience. Consider the recipient's personality and preferences. Are they drawn to vibrant colors or soft pastels? Do they prefer fragrant blooms or simple greenery?


At Earth Garden, we offer a variety of options to suit every taste. Our floral personality quiz can help you discover the perfect match for your loved one.


The Importance of Sustainability


In today's world, sustainability is more important than ever. At Earth Garden, we prioritize eco-friendly practices. Our flowers are sourced from sustainable farms, ensuring that you not only give a beautiful gift but also contribute to the well-being of our planet.


Creating Lasting Memories


Flowers can create lasting memories. Whether it's a birthday, anniversary, or a moment of sympathy, the right arrangement can convey your feelings beautifully.


Consider adding a personal touch, like a handwritten note or a keepsake card. These small gestures can make a big difference in how your gift is received.


Never Feel Powerless Again


We believe that flower delivery should feel good. It should arrive on time, full of life, with every stem placed like a whisper of love.


If you’ve had a bad experience elsewhere, try us once—and feel the difference.


Explore our most-loved offerings:

Or dive into The Floral Personality Quiz that started it all. Discover your vibe and shop blooms matched to your emotional season.


Final Thought


Problems happen. But resolution—and care—shouldn’t be rare.


From the moment you place your order to the afterglow of giving, we’re here to make sure you feel good about your flowers.


Because when flowers fail, feelings get lost. And we’re here to help you feel seen, heard, and held.


Updated Oct 8, 2023 | Updated 2025

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